Author: Parcel Hive

Do you often ask yourself the questions: “When will the COVID pandemic end?”, “What do we mean by the new normal today and what would happen after the epidemic?” Well, the new “normal” is already known, to some extent. Perhaps the use of multi-family technologies (remote workplace, home office, etc.), performing contactless operations. Both now and after COVID, we are slowly embracing the new technologies that are entering. 

If we distance the company from not implementing these innovations, we will lose. Therefore, property management must very skilfully analyze and weigh what works and what does not, in order to retain current residents and attract new ones. 

Adopting intelligent technology for multi-family operations in a world after COVID

The world is changing and every owner must take a step towards the necessary change. Technology is what can save many businesses, and last but not least, multifamily properties. Here is what is key to adopt in terms of smart technology in the world after COVID. 

Smart property management as a key step

Smart management is everywhere – from turning on appliances to getting online products. The more innovations you offer to your residents, the more you will attract to your property. Many tenants say they are willing to pay for this pleasure, but prefer to feel comfortable and comfortable in the place where they live. 

Technology is what attracts. Be reasonable and stand out from your competitors in neighboring properties. Everyone is looking for an easier life. 

Virtual tools as a precaution

Despite the increased vaccination, people have become frightened and accustomed to some technologies that they want to continue using. Most Americans still look suspicious and do not want personal contact, even when receiving goods they have ordered online. Virtual tours and contactless rentals have emerged as a necessary first step. Did you know that over 60% of tenants, aged 18-34, are more likely to make a reservation if you give them the opportunity for a virtual tour. 

Provide high-speed internet

If once people literally lived in the workplace, now the workplace has moved to their personal home. This permanent residence implies more hours in front of the screen of the phone, tablet, laptop or computer. What greater satisfaction for anyone living than high speed internet? 42% of employees working from home say that high-speed internet is a must for them. Of course, they are willing to pay a higher amount for this convenience, so be sure to provide fast internet access. 

Safety and satisfaction facilities

Every resident seeks maximum satisfaction and closeness to his requirements. The truth is that some amenities have acquired other dimensions – they have become a necessity. There are a number of services that you should offer to tenants and property owners (fitness, spa, laundry, etc.)to call your property modern and become a desirable place to live. 

Discovery spaces (green areas) in front of the property are one of the most preferred amenities nowadays, not to mention balconies. All this is embedded in the design of new residential complexes, but the old ones need to think about some improvement. 

Introduce the need for smart lockers

It is clear that online shopping is becoming more widespread and ahead of any other type of order, even when it comes to ordinary food or other necessities. Along with this, there was a greater need for home delivery. However, it is associated with many obstacles and possible theft from the porch.

This creates the need to install secret lockers for fast, safe and secure delivery to a specific location. Thus, there is no restriction when taking the shipment, it is possible for the consumer to unlock and pick up the ordered goods 24/7. In addition, smart lockers, however, allow residents to download their packages in approximately 10-20 seconds, completely on their own. 

Receiving notifications is automatic. Awareness and tracking of the shipment is very high. After placing the package by the courier, the recipient is provided with a unique access code, which they enter manually, or a barcode that they can scan for contactless access to their delivery. As it turned out, the system is self-service, which means that the property manager is relieved of this task. 

Positive return on investment

The idea of ​​a positive return on investment for smart technologies, on a medium basis, is of particular importance. Here we are talking mostly about home intelligent technologies. ACLewis Management’s Baton Rouge property cites an estimated return on investment in smart technologies of 30%, well above the average return on capital investment of 10%.

Comparing with the smart lockers, we can conclude that they stand out with the highest return on investment. On average, in 8 months you will see these positive results, unlike smart locks and thermostats, for which the return takes three years. 

Did you know that just one implementation of technology, such as a smart parcel terminal, can raise the lease by approximately 40%. Well, now property owners could think more seriously about such an investment. The initial costs are worth the subsequent positives. 

Conclusion

We are all aware that things have changed dramatically worldwide. Just go back a year and think about how we lived, and now what is the situation? The change has happened permanently! ParcelHive smart lockers will help you significantly in managing the supply of your residents, while meeting your expectations. The installation of such a convenient system will keep the loyalty of the residents and will attract new interest. 

Do you know what they call the previous 2020? The golden year of online shopping and e-commerce. You probably know why? The growth, collectively, of the various sectors in e-sales, according to Digital Commerce 360, amounts to 76.8%. Retail stores with bricks and mortar are also not to be underestimated. Physical stores continue to play a key role in customer shopping, because live contact with goods is important to everyone. 

Retail stores of bricks and mortar: A place to try, touch and taste

The rate of return varies on average between 25-30%. In 2020, however, there is a very drastic change, namely a jump to 70%. Experts in the field predict that with the dissolution of the measures and the opening of stores, this return will fall again to some extent. Buyers like to see real goods, whether they are food, children’s goods, shoes, cosmetics, clothes or other types.

Very often there is a trend in which the consumer visits the physical store to see the product, but it turns out that there is no given number / size. However, the online space is more loaded and there is almost always the full color range or desired size. So they can order it online and pick it up from the store or order delivery to a parcel terminal. 

BOPIL increases customer satisfaction, sales and loyalty

BOPIS is a widespread delivery technique using the buy online and pick up from the store method. Many stores offer the service, and it is expected to reach 90% of all retailers by the end of 2021. On the other hand, the entry of BOPIL – buy online and take from a lockable locker brings higher customer satisfaction. 

BOPIL is also becoming more widespread, and in the last year and a half many traders and property owners have invested in such smart lockers. In this way, delivery of any online purchases became fast, easy, convenient and without physical contact. Measured in percentages before the implementation of these parcel terminals, customer satisfaction is reported below 50%, or more precisely 49%. With the installation of intelligent systems in over 1,700 brick and mortar stores, customer satisfaction jumped to 81%! 

This is quite commendable and an increasingly sought after service by every user or resident in a property. The benefits are huge, and the whole procedure of taking the shipment takes an average of 30 seconds per person. In this fast-paced time in which we live, it is quite a success in the field of technology and online shopping. Customers get the experience they expect and rate their shopping as very exciting and easy compared to any other channel. Various studies show that if the waiting time is less than two minutes, customers are four times more likely to buy again.

In addition to delivery, product return is also possible and easier than any, also through the personal cell intelligent management system. After communication and confirmation by the merchant, the goods can be easily returned and the money returned to the customer’s specified account.

All this convenience significantly increases sales, along with loyalty, customer satisfaction and experience. Over 60% make a second purchase after using a parcel terminal, so BOPIL is on top right now. 

Using the power of BOPIL with artificial intelligence,

BOPIL has many hidden weapons. See what the possibilities are with the help of smart lockers. Retailers of bricks and mortar can:

• • Additional rewards – the very word “reward” always creates a pleasant feeling in the customer and stimulates him to make a purchase. The possibilities here are, for example, the creation of a game or competition to win a certain type of prize (voucher for the purchase of a certain value, a specific product, etc.).
  • Personalized party – every customer likes to feel unique and special. When a trader shows such an attitude, it is much easier and faster to receive dividends in return. Coupons are something familiar in sales, but a personal coupon (addressed to the customer by name) has an even more powerful impact on him. Thanks to the ability to track merchants of past purchases, you can also offer a similar offer to your target customer. 

• Free samples of certain products – at first glance, many retailers consider it unnecessary to invest in some small packages, because customers simply throw a sample in the closet. In practice, however, this is not the case. With a milking trick you can make sales of this product, because the user is extremely satisfied with its use. Free testing of any product is conducive to increasing future sales. 

People are becoming more and more pretentious to goods and especially to traders, as well as to the conditions they offer. Everyone is looking for maximum automation, online shopping is easier, saves time and effort in finding the desired product. Therefore, the entire supply chain needs to become lighter in order to achieve maximum customer satisfaction and brand loyalty. By investing in smart delivery cabinets, you will certainly fulfill more conditions of your customers, so do not hesitate. 

At the moment, the conditions with the COVID-19 Pandemic are relatively good, but at the peak of the closure of the states and the necessary precautionary measures, the intelligent parcel terminals did a good job. The delivery of goods to consumers, without the need for personal contact, was fast, easy, convenient and safe. Thanks to the conveniences offered by ParcelHive, the system has become a good habit for receiving online orders. 

Top reasons to choose ParcelHive – the smart choice for parcel delivery

The reasons for choosing exactly our smart lockers are many, but let’s mention the most important ones. Here they are:

You get the opportunity to choose a personal design, size and configuration of the cage

We do not offer only standard parcel terminals, with the same size and design. It can be said that we offer rather unique designs, personalized for each of you. 

You have a full choice regarding:

• the appearance of the terminal the
• configuration of the cells
• the temperature regime in the cells
• overall dimensions of the terminal

Flexible working conditions

Each client is personal to us and as such we pay special attention to his wishes and requirements. We are ready to meet your expectations for payment, for choosing a terminal and everything that excites you directly. Our aim is to offer maximum flexibility, sustainability and trouble-free operation of the technology we offer. 

We offer continuous support – 24/7/365 days.

This is quite complicated and we responsibly promise each of you that you will receive such support and assistance if needed. Our teams are well trained and we constantly have a technical person who serves all our parcel terminals. we are also in a meeting to answer all your questions concerning the occurrence of any obstacle regarding the work of the cells. We deal with malfunctions, both from a distance and patrol to the given location. We guarantee that the investment will be fully justified. 

Fast delivery The

automatic system offers perfect conditions for retail parcel delivery. Eliminates many problems that occur with standard home delivery. A number of positions have been vacated because everything is self-service and mostly without the need for physical contact between a courier and a customer, a supplier and a customer, a property manager and a resident, etc.

With ParcelHive lockers you get fast and accurate delivery, notification at the time of placing the parcels in lockers and the ability to pick up 24/7. The whole process (from purchase to receipt) takes an extremely short time compared to other types of delivery. 

We invest in continuous innovation

Automatic cabinets are not something new on the market, although they are evolving and increasingly in demand on the market. Despite the good technology, our team strives for continuous improvement of everything – design, configuration, speed of service, etc. 

Reducing porchTheft

theftand vandalism with home delivery have been a serious problem in recent years. This also reduced online orders, in contrast to the current situation. The owner of the property is not obliged to stay in his home and wait all day for the door supplier, but can receive his shipment completely independently, at any time. 

Installing smart lockers is many times a better solution than CCTV cameras. They provide fast, secure and non-committal delivery. Each package is in a safe place until the owner scans the code and opens the cell, which is allowed 24/7.

Integrated free mobile application

Not every company has a mobile application, but we, at ParcelHive, rely on maximum convenience in using our services and products. The mobile application is completely free for the user and saves time and effort. It is used to notify the delivery, through it you can open the cell by scanning the code that has been generated inside, etc. 

We report high results of satisfaction with the residents The

satisfaction of the residents is our main priority. We are constantly working in this direction to provide everything you need when using our smart lockers. Over 80% prefer this service system, through delivery to offices, queuing and more. This makes them feel calmer and less involved in working hours. 

The positive feedback is more than satisfactory, but nevertheless we do not stop caring for our customers and making them happier. Online shopping is the future and continuous improvement throughout the supply chain must be sought. 

Full transparency along the supply chain

This advantage is very important for our customers. We have good enough tools that give full visibility of the location of the package at any time. Tracking is possible and this gives a complete overview of the shipment. We have a dashboard where you have instant access to analyzes of how and when your lockers are used to make sure your system is as efficient as possible.

Parcel terminals save management time

The biggest problem with package management is seen by managers of residential properties, multi-family communities and gated communities. By using such a self-service system, they save approximately 24 hours of manual labor. Instead, they could focus on another, more significant activity or several. 

Automatic lockers free employees from receiving and signing packages, ringing and notifying residents, constantly answering phone calls, sorting and searching for packages. Even the loss of shipments is reduced or minimized.

Many pricing options

No matter what we talk about, the price and the way of pricing are very important factors for customer satisfaction. Despite the significant return on your investment, which you will see very soon, we still offer many pricing options. 

Despite the presence of many companies that offer parcel terminals, the advantages and capabilities of the technology vary. So think carefully and choose the most appropriate system for you or your business to offer the best to your customers.