How to get a parcel locker?

food locker smart automated courier

Technological solutions and high-quality service are essential for providing automated parcel receiving and shipping services. It is crucial to offer security, speed, and convenience to every customer. To achieve this, selecting a reliable vendor for the installation and maintenance of parcel terminals is key. If you’ve made the decision to implement such a system, the next step is choosing the most suitable lockers.

You may have several questions about how the terminals work, their pricing, maintenance, and installation. You can find answers to these through your research and by communicating with the suppliers you’ve shortlisted. Below, we’ll explore whether parcel terminals are suitable for your business, the steps involved in purchasing, installation, setup, and other valuable insights about automated parcel terminals.

Which Businesses Benefit from Parcel Lockers?

Parcel terminals can benefit a wide range of businesses. Due to the variety of available modules, cabinet sizes, and storage options, parcel terminals are highly flexible. However, parcel terminals are especially beneficial for online retailers and businesses that handle smaller volumes of packages. Wholesale businesses, with their larger quantities, may not find these solutions as effective.

Parcel terminals are particularly useful in the following cases:

  • Clothing and Footwear: These items are lightweight and do not require specific storage conditions. Packages can remain in lockers for up to seven days, after which they are returned to the sender if uncollected.
  • Postal Items and Documents: Compact terminals are perfect for handling mail and documents, reducing the need for post office visits.
  • Household Products: Many online stores offer everyday essentials, which can be conveniently delivered to parcel terminals, saving customers the trouble of visiting multiple stores.
  • Food Supplies: These terminals can store both packaged goods and items requiring temperature control, ensuring freshness until picked up by the customer.
  • Cosmetics: Frequently purchased online, cosmetics are delivered quickly and affordably through parcel terminals.
  • Small Appliances, Auto Parts, Medicines, and Medical Supplies: These items can also be easily delivered through parcel terminals, offering a convenient and efficient solution for consumers.

Parcel terminals streamline the entire delivery process, optimizing logistics and improving customer satisfaction through automation and cost-saving processes.

Steps for Purchasing, Installing, and Setting Up a Parcel Locker

To successfully operate a parcel terminal, you must first purchase it from a vendor and then complete the installation and configuration process. The steps involved include:

1. Purchasing Process:

  • Research Multiple Vendors: Narrow down your options to three potential suppliers.
  • Request Quotes: Contact the suppliers for pricing and service details.
  • Specify Your Requirements: Discuss the composition of the terminal (number of modules, locker sizes, type), the installation location, and other details to determine the final price.
  • Sign a Contract: Formalize the purchase, installation, and maintenance agreement with the vendor.
  • After-Sales Support: Ensure remote management and support are available, including parts replacement if needed.

2. Specialists Involved:

Parcel terminal installation and maintenance involve IT specialists and software engineers. These experts are responsible for creating, modifying, and maintaining the technology, ensuring precision and innovation. Additionally, a customer service team is essential to help businesses deliver an optimal experience to their customers.

Integration and Technology

Parcel lockers offer significant benefits to logistics companies, online retailers, and other businesses. Consumers are more likely to shop when they know they can collect their purchases at a convenient location, such as a nearby parcel terminal.

The technology behind these lockers is customizable to meet the specific needs of any business. Whether you require fresh, frozen, or standard storage options, the system can accommodate your products. Here are the primary types of parcel terminals:

  • Indoor Parcel Lockers: These lockers are located in indoor spaces like lobbies and commercial premises, offering convenient self-service for customers.
  • Outdoor Parcel Lockers: Made from durable materials, these lockers withstand outdoor conditions such as rain or snow.
  • Fresh, Refrigerated, and Frozen Lockers: These lockers maintain the necessary temperature to store perishable goods, whether fresh, chilled, or frozen.
  • Food Warmer Lockers: Equipped with heating systems, these lockers are ideal for keeping food warm until pickup.
  • Phone Charging Stations: These innovative terminals allow users to securely charge their devices.

 

Training and Costs

Most suppliers provide basic training on how to operate the terminal. This includes system operations and troubleshooting minor malfunctions. The technology is user-friendly and typically doesn’t require extensive training. Remote assistance is also available from the vendor if needed.

How Does the Parcel Locker Work for Customers?

Once the terminal is installed, the process is straightforward:

  1. Courier Delivery: The courier delivers the shipment to the appropriate locker.
  2. Customer Notification: The customer receives a notification via email or SMS with a unique code to access the locker.
  3. Locker Access: The customer enters the code on the terminal’s touchscreen or uses another identification method to open the locker and collect the parcel. If payment is required, they can pay via a card terminal.
  4. Confirmation: After collecting the parcel, the customer confirms receipt by closing the locker and pressing the “Confirm” button on the screen.

Customers can collect their packages at any time within a designated period, usually seven days, after which the parcel is returned to the sender if unclaimed.

Conclusion

Parcel lockers offer a highly efficient, self-service solution for businesses looking to streamline their delivery processes and improve customer satisfaction. With customizable designs and storage options, they cater to a wide range of industries, ensuring fast, secure, and convenient parcel delivery. Investing in parcel terminals can lead to significant cost savings and operational efficiency, making them an excellent choice for businesses that prioritize customer service and logistics optimization.

 

Request a Quotation

Get in touch with us to request a quotation. Our team is ready to assist you with your needs and provide detailed information about our services.

Warehouses in Over 15 Countries Across Europe and the Middle East

Our Headquarters and Manufacturing Facility

148, Kliment Ohridski Blvd. Sofia 1756, Bulgaria

C/Colegiata N18, 28012, Madrid, España

Phone Numbers

+ 359 2 408 58 88

+ 34 (91) 0607378

Email Addresses

[email protected]

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Parcel Hive
Why we are called Parcel Hive – Our goal is to make the movement of Parcels around the local communities, countries and world seamless. Our systems and Terminals give the chance of high automation and communication over distance with Single or Multiple core. This is how we envision to keep up with the changing world. Parcel Hive is company that designs and produces high quality, efficient and appealing Automated Parcel Terminals. We cover the full spectrum from A to Z – from The concept to production, Software, Logistical Deployment, Services for Installation, 24/7 Maintenance and support.

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