Retrieve Your Shipment from a Parcel Terminal

The recipient of a parcel terminal can release his shipment, usually within 1-2 minutes. This time may sound unbelievable compared to the long waiting queues for shopping and courier companies, but it is quite a fact.

To release your expected shipment, you, as recipients of the parcel terminal, must enter a unique code. It is introduced on a vending machine, always provided with an easy-to-use interface and almost always available in different languages.

The code is received in the form of a message, most often sent as SMS to the mobile phone, but it can also be received via email. The notification of an available consignment also acts as identifying evidence that the actual consignee releases the consignment actually delivered to him. 

After confirming the code and delivery, payment will follow. The parcel terminals allow the recipients to choose between different payment methods. However, standard card payment – Visa and MasterCard – is always available.

If everything is OK with the payment, the recipients are informed of this, plus – a notification comes out that they can open the box in which the expected shipment is stored.

If the recipient detects an unwanted shipment, as well as an unaddressed package, as well as a defective shipment or any other problem, he may contact the customer support and contact department.

On the one hand, mailboxes have 24-hour support and users can be assisted at any time. On the other hand, if the vending machine serves a courier company, the system may generate direct solutions, ways to contact the courier, etc.