With the current COVID-19 environment, retailers need to be more focused on their customer experience. Thus, double success is achieved, namely satisfied customers and greater profits for the business. The reasons why customers choose such modern and functional parcel lockers are many – low price, easy pick-up and return, security and self-service.
Why are parcel cabinets used so successfully for business?
You guessed it, but the best thing about parcel lockers is the simple package pick-up and return system. Of course, below we will share their huge contribution, ie. all the incomparable advantages that make it worth investing in them.
- Delivery of goods – different delivery options are available for every online order of goods. These include choice of delivery and location. The location to be chosen could be next to home, to work or to a locker. The first two require personal delivery, while lockers are the greatest convenience. The parcel terminals offer self-service, as the externally placed ones “work” 24/7. Everything happens quickly and easily – the recipient receives a notification and a personal code that he must enter on the machine to open the cell.
- Return of packages – in addition to receipt, the integrated delivery system allows self-return. Feel free to, if you don’t like the goods and want to return them, as well as if there is any other problem, you could do it. Your money is usually returned by bank transfer to a bank account submitted by you.
Advantages of business parcel cabinets
The benefits of implementing parcel terminals for business are many and they can “open many doors” for their growth. Customers are always looking for more and lower prices, and retailers want to cut costs in the supply chain as much as possible.
Here are the key benefits of parcel terminals:
Security and reliability in several ways
Package security is very important today, when there are many thieves. Lockers have minimized the risk of package theft while ensuring reliability in their collection. This reduces people’s stress, they are more confident that they will find the ordered goods in the form in which they expect.
From a safety point of view, terminal suppliers have also taken care. The system is equipped with video surveillance cameras so that every operation performed on the machine can be monitored. The structure itself is also very strong and very difficult to break. In general, there is a wide variety of features and conveniences that can be included, such as a receipt printer, payment module, alarm systems, notification systems and more.
Renewed and better customer experience
If you are still wondering what your customers are looking for, the answer is easy, cheap and convenient shopping, as well as convenience in receiving the goods. What does this mean? The client does not want to comply with working hours, to wait for couriers at a location and to be among a crowd of people. That’s why the automatic parcel collection mechanism does a great job. If they choose an external terminal, they can pick up or return packets 24/7.
Improving the customer experience comes from most of the options you give them as retailers. They will choose those who offer them more. On the other hand, they will respond with more impulsive purchases. The more locker cabinets there are, the more you can pay attention to other customers in the store. This complements and improves customer satisfaction.
Lower delivery costs
Lower delivery costs are perhaps one of the most important elements that make investing in a parcel terminal worthwhile. If you ask consumers, a very large percentage will tell you that delivery costs are very high. That is why it was necessary to do something about it. Ever since parcel cabinets began to be widely used around the world, delivery costs have dropped dramatically since then. This is how both the buyer and the seller win. BOPIL delivery (online ordering and collection from a cupboard) has become widespread, and the service is increasingly in demand.
Accurate reporting on determining the return on investment
The terminal terminals operate on the basis of a well-integrated technological system, through which a number of indicators can be reported. Allows full transparency in terms of turnover, employment, number of packages received / returned, etc. Every retailer could easily and quickly measure the effectiveness of these lockers. This also helps the most important measure, namely the return on investment.
Advertising and brand awareness
In addition to functionality, parcel cabinets allow retailers to advertise their brand. How does this work? The design of each terminal could be pasted with the desired inscriptions, logos, photos, distinctive colors, etc. As most are larger, the exterior design catches the eye of users.
Conclusion
Parquet cabinets are of great importance for retail, and it is a complex of many places. When we talk about retail, we can talk about pharmacies, drugstores, grocery stores, clothing stores, shoes, household goods and more. All these advantages, which we mentioned above, apply to many sites. The implementation of the automatic system is a solution that you can’t go wrong with. It can offer as good service and customer satisfaction as courier service.
Our Headquarters and Manufacturing Facility
148, Kliment Ohridski Blvd. Sofia 1756, Bulgaria
C/Colegiata N18, 28012, Madrid, España
Phone Numbers
+ 359 2 408 58 88
+ 34 (91) 0607378
Email Addresses
