In 2019, the surge in online shopping has made efficient delivery to homes and offices increasingly challenging. One innovative solution gaining traction is parcel delivery lockers, which are becoming a common feature in stores, shopping malls, and other public spaces.
“Parcel lockers are popular because they offer convenience,” said Tessa English, Director of Industrial and Logistics at JLL. “They give consumers control over when they pick up their purchases, rather than having to wait for deliveries or risk parcels being left in unsecured locations.”
Global retailers are recognizing the value of parcel lockers. For instance, sports retailer Decathlon has implemented parcel lockers in its 1,500 stores as part of a click-and-collect service. Similarly, Amazon has utilized lockers in supermarkets and transport hubs for several years.
The process is simple: online shoppers select a parcel locker as their delivery option during checkout, and upon delivery, they receive a QR code or SMS code to access the locker and retrieve their package.
Parcel lockers are also helping retailers address the high costs associated with last-mile deliveries from warehouses to customers’ homes or offices. Failed delivery attempts, especially when customers aren’t home, cause delays and inefficiencies in delivery routes.
“Delivering to parcel lockers allows vans to drop off multiple orders at a single location, reducing vehicle movements and the number of vehicles needed,” explained English. “This provides retailers and logistics operators with significant route and cost efficiencies.”
The success of parcel lockers also hinges on selecting the right location. Lockers are typically placed in high-traffic areas such as supermarkets, train stations, and shopping centers, where they are easily accessible to consumers. Security is another important factor, with lockers often located in well-monitored areas to minimize the risk of theft.
“A good location depends on the retailer’s customer profile—how frequently customers order and where they live,” noted English. “Big data can offer valuable insights to identify the most effective locations for lockers.”
Looking ahead, retailers are likely to partner with new residential and mixed-use developments to install parcel lockers that can be accessed by residents and visitors alike.
“With the growing volume of goods moving through the parcel network, there is an increasing demand for convenient last-mile delivery solutions,” added English. “Retailers are focused on providing a seamless delivery experience, and parcel lockers are a key component of that strategy.”
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